Privacy & Cookie Policy

Carnglaze respects the privacy of it’s users and we are therefore committed to abiding by the following privacy policy. This document will provide you, the user, with details of how Carnglaze collects, stores and uses any personal data supplied.

It is the stated policy of Carnglaze that it will act in accordance with current legislation to meet best practice regulations with regard to the processing of personal data. Carnglaze & Carnglaze Caverns are the trading names of Lindsay-Gale – registered office at Carnglaze, St Neot, Liskeard, Cornwall, PL14 6HQ.

How do we collect and use your information?

Any personal data or information that is provided by the user online via contact forms, ticket purchases and newsletter signups will be captured and stored within a Carnglaze database, including secure databases held by third party affiliates, such as ticketing or newsletter mailing services.

The personal information we collect might include your name, county of residence, postcode, telephone and email address.

We may use your information to:

fulfil a specific query or request you have made
fulfil your requirement to purchase tickets for concerts and events
send you communications which you have requested and that may be of interest to you. These may include information about tours, concerts, weddings, our latest news, or other relevant information about the venue and Cornwall.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, after which any paper copies are securely deposed of.

We will not sell or rent your information to third parties.

We will not share your identifiable information with other companies or individuals without your prior permission.

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: hello@carnglaze.com.

Carnglaze is obliged to supply you, on request, with a copy of the personal data it holds about you. If you wish to exercise this right, please contact Carnglaze at hello@carnglaze.com. Should you discover any inaccuracies please notify us as soon as possible at the same address. We will then correct our records.

Security precautions in place to protect the loss, misuse or alteration of your information

Non-sensitive details (such as your email address etc.) sent by you are transmitted normally over the Internet (including via online messaging & social media), and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Cookie Policy

Cookies are a feature of web browsers that allow website servers to store information within your browser. Carnglaze uses cookies to ensure functionality of the site, improving usability, and enabling the website to remember user preferences. Carnglaze also uses cookies to gather anonymous statistics through Google Analytics – helping to improve the website.

Most website browsers allow the user control of Cookie acquisition through the browser settings. Carnglaze’s cookies do not contain any personally identifiable information but help us to provide a personalised service and allow the website to function correctly.

The following are a list of cookies can be used by Carnglaze and their purpose:

Google Analytic cookies collect information on how visitors use the site, their behaviour and their acquisition. Using this information Carnglaze can create reports furthering the improvement and general functionality of the website. All Google Analytic cookies are collected anonymously – Google’s privacy policy relating to cookies is available here: Google’s Analytics Privacy Policy

Carnglaze can embed YouTube videos on pages throughout the site. YouTube uses a number of cookies within youtube.com – for information please visit: Google Privacy Policy

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